Insurance Agency Blog

Due to the COVID-19 pandemic we are experiencing, our office is closed to the public until further notice. If you have an insurance need, please reach us by phone at 301-229-1500 or by e-mail at When we receive your call or e-mail, we will contact you as soon as possible to discuss how we might be of assistance. Rest assured, we will continue to support your insurance needs as we all work together to get through this crisis. Please be safe and stay healthy.

Goals for customer service from Latimer Insurance, Bethesda MDThere seems to always be a desire to start fresh with new goals for improvement – thus our penchant for New Year’s resolutions.  But they are not just for individuals.  They can be very productive for the business office as well – particularly in terms of improving how we serve our customers.  Since it’s not a costly process, there is little reason not to take the time to meet with the staff and set a few new goals.

Read below for five suggestions to get you started. …

Sunday, 07 January 2018 13:27

business holiday safetyMany small business owners depend upon the holiday season for its end-of-year business boost. Holiday shopping brings a large increase in foot traffic which leads to boosted sales. To attract the spike in sales, businesses use eye-catching holiday decorations, announce special sales and hire additional (usually temporary) staff to create a festive atmosphere and cater to this influx of customers. However, the added business brings distractions and the increased risk of accidents and injuries.

Because they are new to your operation and procedures, seasonal employees usually present the highest risk. In fact, some of these injuries could cause them to be absent from work. Not only would you have employee injuries to deal with, but you would have fewer staff than expected just when you need them the most. But by incorporating workplace safety training into your employee orientation, you can avoid many of the headaches.

If you could use a few tips to minimize holiday accidents, just click "Read More" below...

Monday, 12 October 2020 17:20

Company Disaster

We've all heard the stories:  A company loses key resources due to a shooting spree by a former employee... A business is wiped out by earthquake or flood... A corporate data center is destroyed by fire and brings down a national network.  As a business owner, you probably sympathize but then rationalize that business insurance or government agencies like FEMA will be able to help. 

While business insurance benefits and government support offer financial assistance, will affected companies continue doing business in the wake of such disaster? 


Would your business survive a significant disaster? 

It should –  if you have an up-to-date Business Continuity Plan that includes a tested Disaster Recovery Plan, and provided that all key people in your organization know how to use it.


What’s that?  You have a Business Continuity Plan? 

On the shelf since 2001, you say?  In that case, you might only consider yourself safe if supply vendors, computers, employees and business process are all exactly as they were back then. (Of course, that would likely mean that you have other business issues.)  You might ask yourself the following questions:

  • When was your business continuity plan (BCP) last updated?  In fact, have you designated someone to maintain it?
  • If so, how well is that working?
  • How do you know whether your BCP is “in shape “ and ready to see your business through a disaster, large or small?


Don’t have a Business Continuity Plan or a Disaster Recovery Plan? 

Wondering where to start and how to create one?  If you are a large corporate organization, this is a good time to seek out a reputable consultant who knows your industry.  If you are a smaller business, the following guidelines might be all you need.

  • List your key employees and their alternates, and be sure to add their critical functions and all possible contact information for each.  It might be worthwhile to determine who among them is able to telecommute if necessary.
  • Then list vendors, contractors and other resource contacts who are critical to your business operation, including those external professionals and services you would need to help you restore your processes.
  • Identify important in-office equipment as well as heavier, external equipment and vehicles, and note important details such as vendors, serial numbers, etc.  Also consider how you might quickly replace these items if they are destroyed, and note the details.
  • List primary legal documents, insurance policies, bank records and details, etc., and note where each is kept.  Consider attaching copies to your plan.
  • Research and decide upon an alternative location where you can resume business if your primary site is destroyed, and collect all necessary contact details so that you could make arrangements quickly if needed.
  • Organize all your material and document exactly what steps are needed to carry out the plan.
  • Compile all material and make copies for your key participants, and keep the master copy in a safe place.
  • Educate your internal and external contacts and then test your plan, making changes as needed.
  • Designate someone to handle Business Continuity Management in your organization so that this plan remains current and available.


The Impact on Your Business Insurance

Your business insurance portfolio and your business continuity plan complement each other.  How can you know how much and exactly which insurance coverage you need if you have not analyzed your processes and resources to develop your business continuity plan?  How can you complete your BCP without considering your business insurance coverages?  Together they provide your business with a strong safety net.


Is it time to evaluate your business insurance portfolio? 

Here at the Henry A. Latimer & Son, Inc. in Timonium, MD, we welcome the chance to review your policies with you, answer your insurance questions, and offer advice to make your business as prepared as possible to handle any disaster.  So why not contact us today?


Saturday, 16 October 2010 12:05